Returns if you received the wrong or defective product.

Claim procedure

  1. We will ask for a picture of the product to confirm the mistake.
  2. Once the error is confirmed, and depending on the product's nature and your expectations,
    we will either offer a partial or a full refund, or a replacement.
    We may ask you to return the product.
  3. If we require the product to be returned, you will have to ship the item with the carrier we will indicate (depending on your country),at your own cost and we will then refund the cost of the return once you have sent us the receipt with the exact amount charged.